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By WorkersCustomer supportApproves sendsSetup ≈ 20 min

Support Triage

Answers the easy tickets, sorts the rest by urgency, and hands you anything about money or anger.

What it does

Answers routine tickets

Only from the documents you gave it. If the answer is not there, it asks you instead of guessing.

Sorts by urgency

Routes the rest to the right person with a short summary.

Hands over the hard ones

Anything about money, anger or a legal threat goes straight to a person.

What it needs from you

Zendesk
or Intercom · read and reply to tickets
Slack
Optional · urgent escalations
  1. Connect your tools. Sign in with the accounts you already use. You can revoke any of them later.
  2. Set the rules. Choose what it may do on its own, what it asks first, and what it never does.
  3. Review a dry run. It does nothing real until the dry run looks right to you.

Default permissions

You can change every line after hiring. Never is enforced even if someone asks the worker to do it.

Read tickets
Automatic
Reply to routine questions
Ask me first
Issue a refund
Up to the limit you set; never above it
Ask me first
Change an account or close a dispute
Never

Questions people ask

Will people know it is an AI worker?

Anything it sends to your customers says so and offers a person in one step. That is not a setting you can turn off.

What does it cost?

A monthly price per worker, plus usage billed at cost. You set a monthly spend cap and workers pause before they pass it.

Can I stop it?

Any time, from the worker's page. It finishes what is in flight, hands anything open to you, and revokes its connections.